Shipping

Shipping

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific county.

TAXES & DUTIES

Import taxes, duties and related custom fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsbility of the recipient and will not be covered by us here at The Trendy Lab. For further details of charges, please contact your local customs office.

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL

If your credit card is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subjected to a foreign currency transaction fee. These fees are deteremined by your bank's pricing and transaction fee poilicies. We are not responsible for the exchange rate of any charges your bank or issuing credit card companym ay charge you. For further details of transation fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.

DO YOU PROVIDE INTERNATIONAL SHIPPING?

Yes, we do provide International Shipping to the following countries
Australia
Austria
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France*
Germany
Greece
Gibraltar
Great Britain
Hungary
Hong Kong
Ireland
Isreal
Italy
Japan
Korean
Latvia
Lithuania
Luxembourg
Malaysia
Mexico
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Spain**
Sweden
Switzerland
Turkey
Ukraine
United Kingdom

* Packages can be shipped to mainland France with zip codes that start with 01 to 95. However, packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

** Spain is currently undergoing a trial run and is not available in all cities just yet.

*** Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to cs@thetrendylab.com and provide us your correct address. We will check whether we can change it for you.

If you order had been processed or shipped out, we are really sorry that we are not able to change it for you nor would we be able to send you another packet without any additional incurred fees

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED AND ON ITS WAY?

You would receive a confirmation email when your product has been distributed from our distribution centres. For more information, check out our tracking segment